fbpx

NEW TO GAMING?

Prompt. Readily Available.
Nothing Outsourced. Get gaming
in your establishment the right way.

Prompt. Readily Available. Nothing Outsourced. Get gaming in your establishment the right way.

LOOKING
TO SWITCH?

Don't risk your license with a
terminal operator who doesn't
understand the rules.

TAKE A DRIVE DOWN LUCKY STREET®

Great Experience for Illinois Video Gaming Terminal Operator

Sep 2, 2022 | Blog Posts, Illinois Video Gaming Terminal Operator

The video gaming terminal operator is a person who operates video gaming terminals, such as slot machines and video poker, for a business. Illinois video gaming terminal operator need to be able to provide excellent customer service skills in order to help players have the best possible experience while they are at the casino or gambling establishment. This article will explore what video game terminal operators do on a day-to-day basis and how you can become one!

 

What do Illinois video gaming terminal operators do on a daily basis?

A video game terminal operator is responsible for providing excellent customer service to players, starting with how they greet them when the player enters the establishment and ending when the player leaves after their session at the video game terminals. At most casinos or gambling establishments, video game terminal operators are expected to check in each player before letting them play any of the games available at their video game terminals.

Each time that a new group of players comes up to play video games, there will be some training provided about what kinds of promotions may be offered while they are playing based upon previous activity data collected from other people who have played similar machines in that location or elsewhere around town/region/state. However, video game terminal operators are generally expected to handle the kind of promotional activity that is available for players while they play their video games at a video gaming terminal.

Casinos and gambling establishments expect video game terminal operators to greet people when they come up to play the video games, hand out some information about what kinds of promotions may be offered while playing based upon previous activity data collected from other people who have played similar machines in that location or elsewhere around town/region/state, and provide a basic explanation on how each machine operates so new players can get started immediately after being seated by checking them into one of the terminals. Depending on different factors such as what time it is, where else there might also be competing with other casinos located nearby, what video games are being played, the kinds of people who are nearby looking to play video games, or how many players might be already playing specific video game machines at a given time.

 

Characteristics of an Illinois Video Gaming Terminal Operator

Operators should have some characteristics, including excellent interaction skills with other people because they will often need to answer questions from casino patrons about video game operations and video games themselves; they should be able to multitask and switch between video game machines as needed. Video game terminal operators also need to have machine parts on hand so they can fix video games if necessary.

Operators generally receive either an hourly wage or a salary plus tips, but there are some cases where video gaming terminals may be part of the casino’s revenue sharing program, and therefore Illinois video gaming terminal operators would earn a percentage of profits from their video machines as well.

GET GAMING!

Video Gaming is regulated by the Illinois Gaming Board. Licensed establishments can have up to 5 video gaming terminals at their locations.

terminal operators in Illinois

WHY CHOOSE US

Lucky Street Gaming professionals have the experience & knowledge that helps our clients succeed and out-perform their competition

OUR SERVICES

At Lucky Street Gaming, we work closely with our partners to produce strategies and achieve goals. We aren’t just on call, we are at work.

ABOUT LUCKY STREET

We pride ourselves on our white-glove service. We understand that our locations are high traffic areas, and you can be assured that we give your gaming room an impeccable impression!

We do not cut corners, we clean them.